WE ARE HERE TO HELP
Skibbel Video Help Center
Help with matching, camera access, video calls, coins and your Skibbel Video experience.
Starting a Match
Free trial matches let you explore a new introduction. Choose Start Matching, prepare your camera and microphone, and follow the trial or coin options shown in your account.
Read the first video call guide for a comfortable setup and an easy opening.
Camera and Sound
Use a current browser and check the site’s camera and microphone permissions. Keep the microphone clear, select the device you intend to use, and close another application if it is using the camera.
The camera and audio guide covers light, framing, sound and browser preparation.
Coins and Video Calls
Paid calls use coins at the rate shown in the service. Read the call rate with your available balance before continuing, and review the purchase amount before confirming payment.
For payment questions, include the date, amount and order reference when contacting support. Keep passwords, verification codes and full card details out of your message.
Contact Support
Email [email protected] with a description of the question and the device or browser involved. A screenshot of the issue can help explain what you see.
Use the available reporting controls for an interaction that needs attention. The community guidelines describe the standards for participation.